kg7 Privacy Policy

1 Introduction and Scope

This privacy policy applies to all services, websites, and mobile platforms of kg7. This policy governs the relationship between you and us when you create an account on our website, participate in games, contact our support team, or use our services in any way.

kg7 believes that transparency is the foundation of trust. We therefore want to clearly inform you about what information we collect and why. Our platform is operated for users aged 21 and above only. We do not intend to collect personal information from minors, and if we become aware that information from a minor has been collected, it will be deleted immediately.

If you have any questions about any provision of this privacy policy, please contact our privacy team.

2 What Information We Collect

We collect information in various ways and for various purposes. The types of information collected are as follows:

2.1 Information You Provide Directly

• Full name and date of birth (for age verification)
• Email address and contact information
• National ID or passport number (for identity verification)
• Financial transaction information — details related to bKash, Nagad, Rocket, Upay, or bank accounts
• Account username and password
• Information provided when contacting the support team

2.2 Automatically Collected Information

• IP address and device identification information
• Browser type, operating system, and device model
• Website navigation patterns and click data
• Session duration and frequency of use
• Gaming activity information (bet amounts, win/loss history)
• Login time, date, and approximate geographic location

2.3 Information Received from Third Parties

• Confirmation information received from identity verification agencies
• Transaction verification information from payment processing partners
• Risk assessment information obtained through fraud prevention services

3 Use and Purpose of Information

We use the information collected for the following legitimate purposes:

3.1 Account and Service Management

• Creating, verifying, and maintaining accounts
• Processing deposit and withdrawal transactions
• Managing gaming activities and distributing winnings
• Providing customer support services
• Determining your VIP level and bonus eligibility

3.2 Security and Compliance

• Identity verification and age confirmation (21+ age requirement)
• Preventing fraud, money laundering, and other illegal activities
• Monitoring and enforcing responsible gaming limits
• Meeting legal obligations and regulatory reporting

3.3 Service Improvement and Communication

• Improving platform functionality and developing new features
• Personalizing the gaming experience
• Diagnosing and resolving technical issues
• Sending important account-related notifications
• Informing you about promotional offers with your consent

4 Information Storage and Security

We apply industry-standard security measures to keep your personal information secure.

4.1 Technical Safeguards

• SSL/TLS encryption is used for all data transmission
• Stored data is kept secure through AES-256 encryption
• Regular security audits and vulnerability assessments are conducted
• Firewalls and intrusion detection systems are kept active
• Payment information is stored on separate, secured servers

4.2 Administrative Security

• Only authorized personnel are granted access to personal information
• All staff receive regular privacy training
• Data access logs are maintained and reviewed regularly
• A dedicated team is responsible for data protection

4.3 Response to Data Breaches

If a data security breach occurs, we will notify affected individuals in a timely manner as required by law and take prompt steps to minimize harm.

5 Sharing Information with Third Parties

We do not sell your personal information. However, information may be shared with trusted third parties in specific circumstances:

5.1 Service Providers

• Payment processing partners (bKash, Nagad, Rocket, Upay, banks) — to complete transactions
• Identity verification agencies — to complete the KYC process
• Technology infrastructure providers — for platform operations
• Fraud prevention services — to ensure platform security
• Game providers — to deliver gaming services

5.2 Legal Obligations

Information may be shared with relevant authorities when required by court order, legal obligation, or the needs of an investigation. In such cases, we will not provide more information than we are legally required to.

5.3 Business Changes

In the event of a change in company ownership, merger, or acquisition, your information may be transferred to the new owner. The terms of this policy will remain in effect in such cases.

5.4 Information That Is Not Shared

• No information is shared for third-party marketing or advertising purposes
• No information is sent to any social media platform without your consent
• No information is sold to any third party in exchange for payment

6 Cookies and Tracking Technologies

Our website uses cookies and similar technologies to improve your experience and to deliver our services effectively.

6.1 Types of Cookies

• Essential Cookies: These are necessary to maintain login sessions and ensure security. These cookies cannot be disabled.
• Functionality Cookies: These help remember your preferences, language settings, and login information.
• Analytics Cookies: These are used to analyze website traffic and usage patterns.
• Security Cookies: These assist with fraud detection and account protection.

6.2 Cookie Controls

You can control or delete most cookies through your browser settings. However, disabling essential cookies may cause some platform features to not work properly and may prevent you from logging in.

6.3 Local Storage

In addition to cookies, we also use browser local storage. This stores game settings and personal preferences that are automatically loaded on your next visit.

7 Your Rights Regarding Your Information

You have the following rights regarding your personal information:

To exercise these rights, please contact us at [email protected]. We will respond to your request within 30 business days. However, some information may not be possible to delete or provide due to responsible gaming requirements, fraud prevention, or legal obligations.

8 Data Retention

We retain your personal information only for as long as necessary:

• Active Accounts: All information is retained for as long as your account remains active.
• Closed Accounts: Information required to meet legal obligations after an account is closed is retained for a specified period.
• Financial Transaction Data: Financial transaction data may be retained for an extended period in accordance with anti-money laundering regulations.
• Customer Support Records: Records of communications with the support team are retained to improve service quality.
• Marketing Consent: If you withdraw your consent to marketing communications, it takes effect immediately.

Once the specified period ends, data is securely deleted or anonymised.

9 Child Protection

kg7 is firmly committed to the protection of children and minors. Our platform is intended solely for individuals aged 21 years or older.

• We do not intentionally collect any information from minors.
• Age verification during registration is mandatory.
• If we become aware that a minor has used our platform, that account will be closed immediately and the associated data will be deleted.
• If a parent or guardian believes their child has used our platform, please contact us immediately at [email protected].

10 Policy Changes

We may update this privacy policy from time to time. In the event of changes:

• The updated date will be published on this page.
• You will be notified by email of any significant changes.
• Continued use of the platform after changes have been made will be considered your acceptance of the new policy.
• If you do not agree to the changes, please contact our support team.

We recommend that you review this page regularly so that you remain aware of the latest policy.

11 Contact & Complaints

Contact us for any questions, requests, or complaints related to privacy.